Frequenty Asked Questions

PartySharty is an online review site that helps people find suppliers for their events. The site is a simple way for Users to find and share comments about what's great — and not so great — about Companies in the Asian events industry.

If you have a Company that offers a service related to the events industry, this can be listed for free! Being listed on PartySharty will increase your exposure to a large, relevant audience and give you access to many free marketing tools. 

Here we have listed the most common questions Users and Company owners have asked us. If you cannot find what you are looking for, please do not hesitate to contact us.

I'm a User...

Is PartySharty free?

Yes! There is absolutely no charge to use our site, so get stuck in and tell all your friends and family too!

How do I find a company?

If you know the name of the company you're looking for, you can use the search box which is at the very top of every page. You can also refine your search or simply browse through available companies in the following ways:

  • By Ranking - view top rated companies per category. Remember, the more stars, the better the rating
  • By Category - view all of our subcategories to find what you are looking for
  • By Location - all companies are grouped within 10 UK regions making it easy to find those closest to you
How do I leave a review for a company?

Company is already listed on PartySharty

You can access the Leave a Review page from the menu at any time. You can then search for the company and then click on the Add a Review button. If you are not logged in, you will be prompted to log in or register an account with us.

Company is not listed on PartySharty

Again, you can access the Leave a Review page from the menu at any time - try searching for the company first and if not found, you will be prompted to add the company details along with your review, all in one go to save you some time.

Top Tips for leaving a review

When leaving a review, try to imagine what you would want to know about a company or an experience yourself. Here our some tips to get you started:

  • Tell us about your experience, not that of a friend or family member – users want to hear about your personal interaction with the company
  • Try to ensure that your review is factually correct as other users will appreciate your honest opinions. Please don't embellish your story for effect
  • It’s good to be passionate, but please avoid using profanity, threats, or personal insults
  • Avoid promoting other suppliers as part of your review – you can always check to see if the other company is listed on PartySharty and add content to their dedicated listing
  • Please don’t post full names of other people or publicise private information, this includes e-mail addresses or phone numbers
  • Avoid using ALL CAPS – IT JUST SEEMS LIKE YOU ARE SHOUTING
  • Don't forget what you agreed to when you signed up. If you have forgotten, shame on you... but you can always refer back to our T&Cs page

Why not tell us about…

  • The responsiveness of the supplier
  • Professionalism
  • Quality of the service they provided – what did you like the most / least?
  • Pricing and value for money
  • Whether you book them again or recommend them to others
  • Your advice to someone who is looking for a company/individual that provides this service
How do I see which companies I've already reviewed?

When you login to your user account, you can click on the 'Your Reviews' button on the right hand side of the page.

Can I edit or delete a review I have previously written?

We would prefer for you to keep your comments as they are to reflect your experiences at the time of writing. For that reason you cannot edit an old review but if you'd like us to delete it altogether, simply contact us and we'll be happy to remove it.

Can I create a list of Favourite companies and how do I view them?

Yes and it's easy to do so when you are logged in - on every company's page, there is an option to 'Add to Favourites.' You will find this next to the company details on the right hand side of the page.

To view your full list of saved companies per category, click on the My Dashboard button at the top of any page and you will see the Favourite Companies link from your dashboard.

How can I contact a company listed on PartySharty?

You can send an e-mail to companies via PartySharty in two ways:

Contact a single company - once you have found a company you want to get in touch with, you will find a Send A Message button on the right-hand side of the page, under their logo.

Contact mutiple companies in one go - when you are browsing within a category or region, from the Search Results, you can check the Send Message box for every company you wish to contact then at the bottom of the page select the Send Message button. The same message will be sent to all companies you have selected so remember not to direct your message to one specific company.

How can I view which companies I have already sent a message to?

Once logged in, select Messages from the dashboard menu and you will see all the messages you have previously sent to companies along with the date you sent them on.

Remember that any company replies will have been sent to the e-mail address you gave us when you signed up. You can always change this by editing your profile details.

Why should I 'like' or 'dislike' a review?

By liking or disliking a particular review you are helping to validate the credibility of the review.

  • A review which lots of people have 'liked' (the thumbs up icon) suggests that people tend to agree with the review.
  • A review which lots of people have 'disliked' (the thumbs down icon) suggests that the review may be out of character for that supplier.

I'm a Company Owner...

Is PartySharty free?

Yes! Other than some of our super-cool advertising features, you can use the site for free.

How come my company is on PartySharty?

We get company details from publicly available information and also from users who have wanted to let us know about suppliers they have encountered. Please do let us know if our information is out of date.

How can I check if my company is already listed on PartySharty?

Simply start typing the name of your company into the search box at the top of any page. 

If it is already listed, you should go ahead and claim it as your own.

If it is not listed, then follow our simple steps below on how to add your company.

My company isn't listed, how can I add it?

Go to the Add Your Company page where you will be asked to provide a few basic details and choose a listing package.

My company is already listed, how can I claim it?

You should claim your company to enhance your listing to stand out from the competition, allow users to contact you directly, publicly respond to reviews and setup Featured reviews to appear at the top of your listing. Our basic listing is completely free.

To claim your company, go to the listing and click on the pink box which says 'Is this your company'? You will then be able to select your account type so that we know the company belongs to you, and begin editing your listing details immediately.

My company is listed but somebody else has claimed it, what can I do?

We have implemented a rigorous verification process to ensure that claims for company ownership are genuine. 

However, it is possible that a non-genuine claim could slip through the net and if you believe this has happened in the case of your company, please contact us immediately.

My company is listed but the name is not correct, how can I change it?

PartySharty only allows one listing per company, so if you see your company but there is a mistake in the name, please contact us and we'll get it sorted for you.

I'm unhappy with a review that has been left for my company, what can I do?

We cannot remove a review simply because there is a disagreement about its contents. If you believe a review is fraudulent or otherwise improper, you can report it to us by going to the 'Reviews About Your Company' section within your Dashboard.

How can I deal with negative reviews?

Inevitably, you will occasionally come across a dissatisfied customer so you’ll need to give them an outlet for their unhappiness before they make it public. For example, provide them with an email address or phone number so that they can get in touch with you directly rather than make their opinions public. You should make it a rule to contact unhappy customers as users can leave additional reviews for you in the future.

Remember, lots of positive reviews will outweigh the importance of negative ones, which leads us on to …

Top tips on responding to negative reviews

  • Be prompt. By responding quickly, you will be able to show that good customer service is important to you.
  • Take a polite approach. Do add your perspective to the comments made, but also keep in mind that your response will be visible for all to read. Unprofessional or defensive comments will be viewed negatively by prospective clients.
  • All feedback is useful, so take a moment to thank the reviewer (even if you do not agree with their comments). Tell them how your service might have changed as a result of their comments, so that future customers can see your response

Please note that companies can only respond to reviews via PartySharty if subscribed to our Professional Listing package.

How should I deal with positive reiews?

It's a great feeling when somebody gives you good feedback. It's important to acknowledge this to encourage more users to do the same.

Top tips on responding to positive reviews

  • Thank the reviewer for taking the time to share their experience, This shows that you value your customers comments and act upon feedback.
  • Aim to personalise your response by highlighting any particularly positive comments that the reviewer has made. This will also help reiterate your strongest selling points to prospective clients.
  • Avoid using the same standard reply for every response, as this can come across less genuine
How can I view messages that users have sent me?

Users can contact you directly from our site, and the e-mails will go directly to the address which you have supplied to us.

How can I draw attention to the best reviews on my listing?

You can choose a review to appear on your listing so that it is the first review that users will see. Simply select 'Reviews About Your Company' from your Dashboard and click on the Featured button next to the review of your choice. The button will turn green and to de-activate the Featured review simply click on it again. Please also see our top tips on how to minimise negative reviews and increase positive reviews.

This option is only available to companies who are subscribed to our Premium or Professional Listing packages.

How can I renew my listing but downgrade my package?

If you wish to renew but on a cheaper package, please contact us

How do I remove my company from PartySharty?

We understand that some might companies want to remove their listing for a variety of reasons. However, we can only remove your listing if your company has closed permanently, due to our aim of being a comprehensive source of independent reviews.

If your company has NOT closed permanently, your listing is a great opportunity to promote your services and raise your profile within a competitive events industry. With just a little bit of time, and some friendly advice from us, you can turn your listing into a powerful marketing tool to impress prospective clients.

 If your company has closed permanently, please contact us.

Can I review another Company?

In order to leave reviews for Companies you have to be logged into a User account. You can be logged in simultaneously to your Company and User account so bear this in mind when navigating through the site.

Advertising

How can I advertise my company on PartySharty?

On top of adding company listings, we offer advertising space on other areas of the PartySharty website.

Why advertise on PartySharty?

PartySharty uniquely targets an exceptionally broad target audience within the British Asian market, removing typical age, gender and socio-economic barriers which directory sites and magazines focus on. We are confident that we host the single largest database of companies in this market and as such our user base is growing rapidly.

What are the options?

On our Homepage there is a single advert which rotates through a maximum of five images.

On the Find A Company page, there are two static (non-rotating) banners.

We allow URLs to be placed on all of these options. A new browser window will be opened when selected.

Specifications

Dimensions (w x h)

  • Homepage image - 350 x 320 pixels
  • Find A Company, banner 1 - 250 x 250 pixels
  • Find A Company, banner 2 - 160 x 600 pixels

Format

  • JPG / PNG files

Max file size

  • 100 KB

How to get started

Please get in touch with us to let us know what you are interested in and we will discuss options and prices to suit your needs.